If a customer has something to complain about, you can report it to us via the complaint function in the Support tab in your dashboard. You can also send the complaint link directly to your customers or integrate it straight into your shop as an iFrame.
After checking the complaint, your customer will automatically receive a new, flawless product from us. If your customer does not wish to receive a new product but a refund, please write this in the comments field in the complaint section or instruct your customer to do so, if they make the complaint themselves.
Please note: We will refund the production costs to your wallet, but you must arrange the refund to your customer separately.
Important: Complaints must always be submitted with a photo.
Please also note that the complaint period is limited to 90 days.