Order | Shipping | Returns
Synchronization | Processing | Cancellation | Complaints | Returns
- How do I change the shipping address of an order?
- Why are white textiles only embroidered and not printed?
- Why doesn't DHL always leave a pickup card with the recipient?
- Why is the shipment number not updating?
- How does the return of warehouse products work?
- Do you offer mailing bags or boxes with individual branding (logo, lettering)?
- How long does it take to process returns?
- How can I import orders via CSV file?
- How can returns and complaints be prevented?
- What do I do if an order could not be delivered to my customers?
- What are the reasons for delayed production and delivery?
- How long does it take to produce my orders?
- A customer wants to exchange an item. How should I handle this?
- How do I get help quickly and easily with problems or concerns?
- Why doesn't the shipment status change?
- Does Shopify automatically send shipment information to my customers?
- Are there washing instructions for textiles?
- Where can I see the production status of my order?
- How do I sign up for the returns program?
- What is the difference between a complaint and a return?
- How do I deal with complaints?
- How can I claim a faulty product?
- Do my customers receive a shipment notification from you?