When orders cannot be delivered by the shipping service, they are returned to the sender. Orders are typically sent with the following neutral return address:
MYSHOPLOGISTICS
your Shop Name
Vitalisstraße 166
50827 Cologne
In your Cloud shipping settings, you can specify a personal return address. Returns will then be sent to this address.
The reasons for the return can be found on the package and in tracking.
Key Points on Returns:
- You will be notified by email when returns arrive.
- In the Cloud Dashboard under "Re-Shipments", you can view returns and decide on further action.
- Contact your customer to clarify the reason for return and request a reshipment if necessary.
Return status:
- Pending: A procedure still needs to be selected for the return.
-
Reshipping: The order is already being reshipped and will be changed to
- Reshipped: As soon as the reshipping has been completed.
-
Storaging: The storage of the return is in progress and changes to
- Stored: As soon as the storage of the return has been completed.
-
Recycling: Disposal is being carried out and changes to
- Recycled: As soon as disposal is complete.
- Sync in process: The re-shipment cannot be created. Please contact support.
Fees for Returns:
- Domestic: €
- EU abroad: €10
- Non-EU abroad: €20
- Additional costs for reshipping and a handling fee per order (€1.45) and per product (€0.45) apply.